Outage in Recharge
Getting timeouts (504 status) from the merchant and customer portal UI
Resolved Major
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Outage Details
Issues with the merchant portal UI
Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 08/18/2025 08:51PM
This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery.
MONITORING
about 1 month ago - at 08/18/2025 04:28PM
A fix has been implemented and we are continuing to monitor the results.
INVESTIGATING
about 1 month ago - at 08/18/2025 08:49AM
We are currently investigating this issue.
MONITORING
about 1 month ago - at 08/18/2025 08:30AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 08/18/2025 08:10AM
Issues with the merchant portal UI
Latest Recharge outages
Internal Server Error in the onboarding checklist - 2 days ago
Delayed processing of some Rewards flows - 5 days ago
Stale Analytics Data - 7 days ago
Stale data for 9/17/25 on some analytics dashboards - 14 days ago
Merchant Admin Outage - 21 days ago
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