Outage in Recharge
Sales Channel Scope Changes Appearing in Activity
Resolved MinorIncident Report
We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/10/2025 06:02PM
All product scope has been restored to its previous version on all stores.
IDENTIFIED
11 months ago - at 06/10/2025 04:53PM
Our team is working to republish all impacted products to their original sales channels. Merchants will start to see recovery on a store-by-store basis.
IDENTIFIED
11 months ago - at 06/10/2025 03:20PM
Our team has resolved the underlying cause of the issue. We are now reviewing impacted stores for next steps.
IDENTIFIED
11 months ago - at 06/10/2025 03:00PM
We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.
Latest Recharge outages
Analytics daily refresh failed impacting data exports. - 15 days ago
Renew Rate Dashboard Error - 2 months ago
Degraded Admin Accessibility - 4 months ago
API degradation across several services - 4 months ago
Issue with charge processing - 5 months ago
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