Outage in Recharge

Delayed processing of some Rewards flows

Resolved Minor
September 26, 2025 - Started about 1 month ago - Lasted 4 days
Official incident page

Incident Report

We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.
Components affected
Recharge Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 12:23PM

Data cleanup has been completed. This issue is now fully resolved.

MONITORING about 1 month ago - at 09/27/2025 12:13AM

A fix has been implemented, and the issue is now resolved. Our team is continuing to work on data cleanup.

MONITORING about 1 month ago - at 09/26/2025 09:35PM

A fix has been implemented and we are monitoring results.

IDENTIFIED about 1 month ago - at 09/26/2025 09:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 09/26/2025 08:57PM

We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.

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