Outage in Recharge
Internal Server Error in the onboarding checklist
Resolved Minor
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Outage Details
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this.
In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.
Components affected
Recharge Merchant PortalLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/29/2025 11:10PM
This issue has been resolved.
IDENTIFIED
2 days ago - at 09/29/2025 10:26PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 09/29/2025 09:37PM
We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this.
In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.
Latest Recharge outages
Delayed processing of some Rewards flows - 6 days ago
Stale Analytics Data - 7 days ago
Stale data for 9/17/25 on some analytics dashboards - 14 days ago
Merchant Admin Outage - 22 days ago
Shipping Rate Issues - 29 days ago
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