Outage in Recorded Future

Support Site Currently Unavailable

Resolved Major
July 04, 2023 - Started over 1 year ago - Lasted 37 minutes
Official incident page

Need to monitor Recorded Future outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Recorded Future, and never miss an outage again.
Start Free Trial

Outage Details

Dear Client, We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes. If you need to consult our product training soon, please refer to Recorded Future University at learning.recordedfuture.com for the time being. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations
Components affected
Recorded Future Support Site
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/04/2023 06:04AM

Dear Client,

We've confirmed that the incident that was affecting access to our Support Site has now been resolved, and the site should be operating normally again. We will resolve this incident, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

INVESTIGATING over 1 year ago - at 07/04/2023 05:28AM

Dear Client,

We are experiencing accessibility issues with our support site, support.recordedfuture.com, which is being worked on with high urgency by our service provider. This issue does not affect your access to the product, API, or alert delivery. It also does not impact our data collection or any other core processes.

If you need to consult our product training soon, please refer to Recorded Future University at learning.recordedfuture.com for the time being.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

Latest Recorded Future outages

API and Portal Disruption of Service - about 2 months ago
Attack Surface Intelligence - Unscheduled Maintenance - 3 months ago
AI Insights Degradation in Service - 4 months ago
Widespread system impact - 5 months ago
X (formerly Twitter) Collection Outage - 5 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE