Outage in Recorded Future

API and Portal Disruption of Service

Resolved Minor
November 05, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Client, We are currently experiencing degradation of system performance which is impacting accessibility to our playbook alert API, in addition to portal accessibility to such features as alerts and lists. Our product operations team are actively working on restoring accessibility to an optimal level of service We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services representative if you have any questions. Regards, Recorded Future Platform Operations
Components affected
Recorded Future User Interface Recorded Future API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/05/2024 04:28PM

Dear Client,

We have identified the root of instability and have now restored performance to optimal levels. We will continue to monitor to ensure services remain fully available.

Regards,
Recorded Future Platform Operations

MONITORING about 2 months ago - at 11/05/2024 02:41PM

Dear Client,

We have identified the root of instability and believe we have restored performance back to optimal levels.

We will continue to monitor to ensure services remain fully available, and provide an update when the incident is fully resolved. Please contact our support team at support@recordedfuture.com, or your Intelligence Services representative if you have any questions.

Regards,
Recorded Future Platform Operations

INVESTIGATING about 2 months ago - at 11/05/2024 01:34PM

Dear Client,

We are currently experiencing degradation of system performance which is impacting accessibility to our playbook alert API, in addition to portal accessibility to such features as alerts and lists. Our product operations team are actively working on restoring accessibility to an optimal level of service

We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com, or your Intelligence Services representative if you have any questions.

Regards,
Recorded Future Platform Operations

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