Outage in Recorded Future

Delayed Alert Delivery

Resolved Minor
January 27, 2025 - Started 9 days ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Customer, A subset of our alerts are experiencing a delivery delay. This affects both email alerts and in-app notifications. The affected alerts are currently delayed by up to 2 hours, and the backlog is already decreasing based on our response. Please note that other systems including Recorded Future's web portal, API, collection, and analysis are unaffected. We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns. Regards, Recorded Future Platform Operations
Components affected
Recorded Future Alerts
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 01/27/2025 02:35PM

Dear Customer,

The issue affecting our alert delivery has been resolved, and the domain abuse screenshots have now resumed normal processing.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

IDENTIFIED 9 days ago - at 01/27/2025 02:12AM

Dear Customer,

A subset of our alerts are experiencing a delivery delay. This affects both email alerts and in-app notifications.

The affected alerts are currently delayed by up to 2 hours, and the backlog is already decreasing based on our response.

Please note that other systems including Recorded Future's web portal, API, collection, and analysis are unaffected. We will follow up when alert delivery returns to normal. Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

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