Outage in Recorded Future

SendGrid Email Delivery Outage

Resolved Minor
April 24, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

We want to let you know that we are currently experiencing an issue with our alert-email delivery system, SendGrid. As a result, some automated alert messages may be impacted or delayed. Our engineering team is actively working with SendGrid to restore full delivery. We will update you as soon as email alerts are operational again. Thank you.
Components affected
Recorded Future Alerts

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/24/2025 01:01AM

Dear Customer,

Collection and analysis of content is now current and systems that process new content in Recorded Future are operating normally.

We apologize for the delays earlier today. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations

INVESTIGATING 6 months ago - at 04/23/2025 10:33PM

We want to let you know that we are currently experiencing an issue with our alert-email delivery system, SendGrid. As a result, some automated alert messages may be impacted or delayed. Our engineering team is actively working with SendGrid to restore full delivery. We will update you as soon as email alerts are operational again.

Thank you.

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