Portal Disruption of Service

Dear Customer,

We can now consider the service disruption with the Recorded Future platform to now be resolved, and a root cause analysis will be produced for this incident.

Please contact our support team at support@recordedfuture.com, or your Intelligence Services resource if you have any questions.

Regards,
Recorded Future Platform Operations

Dear Customer,

We are currently experiencing a delay in our content collection and analysis processes.

This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

Dear Customer,

The Recorded Future team has resolved the recent system issue affecting the Recorded Future application portal, mobile application, and API, as described in our recent system issue alert email.

We understand the impact that a system disruption may have on your business. We have identified the underlying cause of this problem and are currently working on a solution to prevent it from occurring again.

You can contact our support team at support@recordedfuture.com to discuss this issue or any other questions you may have regarding our products. We are always here to help.

Regards,
Recorded Future Platform Operations

Dear Customer,

We are experiencing a service disruption with our Recorded Future application portal, mobile application and API. These services are currently unavailable. Our engineers are working diligently to resolve this issue as quickly as possible.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

The issue has been identified, and a fix is being implemented.

We are continuing to investigate this issue.

Dear Customer,

We are currently experiencing a service disruption with the Recorded Future application portal & Mobile Application. Our product operations team are actively working on restoring accessibility to an optimal level of service.

We will continue to provide updates as they become available. Please contact our support team at support@recordedfuture.com if you have any questions.

Regards,
Recorded Future Platform Operations