Outage in Recorded Future

Degradation in Service for Advanced Query Builder and Viewing Alerts

Resolved Minor

June 23, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

Dear Recorded Future Customers, We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard are both currently experiencing degraded performance. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as more information becomes available.

Components affected

Recorded Future User Interface Recorded Future Alerts

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 06/24/2025 03:06AM

Dear Recorded Future Customers,

We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard degraded performance have been resolved. System performance and response times are back to normal.

Please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations

MONITORING 7 months ago - at 06/24/2025 02:40AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 06/23/2025 11:36PM

Dear Recorded Future Customers,

We want to inform you that our Advanced Query Builder and viewing alerts in the Alerts Dashboard are both currently experiencing degraded performance. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience. We will continue to provide updates as more information becomes available.

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