Delay in content processing and alerting.

Dear Customer,

We are now seeing the analysis processing returning to normal timeframes. While delays may still be present, delay times are within expected ranges.

Regards,
Recorded Future Platform Operations

Our team has mitigated the issue, and the processing delay is reducing. We will provide an updated estimated resolution time once we are able to confirm the speed of the reduction.

Dear Customer,
We are currently experiencing a delay in our content collection and analysis processes exceeding 1 hour in duration as a result of a service disruption with our hosting provider, AWS.

This means that there is a delay between when content is published and when it is available in Recorded Future’s web application, API, and alerts. Other systems are running normally, historical data is still available, and we do not anticipate any data loss from this issue.

We know the root cause, and are working to mitigate the issue, but do not have an estimate for resolution at this time.

We will follow up when the system is back to normal, but please contact our support team at support@recordedfuture.com if you have any questions or concerns.

Regards,
Recorded Future Platform Operations