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Outage in Red Canary

Reports of Endpoints Showing as Unmonitored

Resolved Minor
June 26, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue where endpoints are showing as unmonitored. This is a display issue only. Telemetry ingestion, processing, analysis, and detection are all working as expected.
Components affected
Red Canary Web Portal Red Canary VMware Carbon Black Response hosted by Red Canary VMware Carbon Black Hosted EDR Red Canary VMware Carbon Black Cloud Red Canary CrowdStrike Falcon Red Canary Microsoft Threat Protection

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/26/2024 10:37PM

The issue around endpoints incorrectly showing as unmonitored has been fixed and this incident is now resolved.

MONITORING over 1 year ago - at 06/26/2024 07:32PM

A fix is being implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/26/2024 06:37PM

We are currently investigating an issue where endpoints are showing as unmonitored. This is a display issue only. Telemetry ingestion, processing, analysis, and detection are all working as expected.

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