Outage in Red Canary

Broadcom VMware Carbon Black Cloud Alert Delays

Resolved Minor
August 12, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.
Components affected
Red Canary Detections
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/12/2025 05:38PM

We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

INVESTIGATING about 2 months ago - at 08/12/2025 03:35PM

We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

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