Outage in Redox Engine

Increased message traffic latency

Resolved Minor
September 29, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

At approximately 10:39am CT, Redox became aware of an issue in which logs are delayed. What this means: you may experience a delay before receiving traffic from Redox. However, please be aware that the actual processing of logs is unaffected; message flow is still occurring, albeit at a slower pace. We are actively looking into this issue and will have a fix available as soon as possible. If you are concerned that your logs have been impacted or have any additional questions, please reach out to support@redoxengine.com
Components affected
Redox Engine Engine Core

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/29/2025 08:35PM

The incident has been resolved. If you have any additional questions please reach out to support@redoxengine.com

MONITORING 4 months ago - at 09/29/2025 05:35PM

A fix has been implemented for the processing delay and visibility issues and we are actively monitoring our logs. Processing and visibility should be back to normal. If you have questions please reach out to support@redoxengine.com

IDENTIFIED 4 months ago - at 09/29/2025 04:40PM

We have identified the cause for the log delays and are actively working on a fix. Traffic processing latency is mostly caught up, but visibility may still be delayed. We will continue to update as we have more information.

INVESTIGATING 4 months ago - at 09/29/2025 04:17PM

Please note that log visibility may also be delayed. We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 09/29/2025 04:11PM

At approximately 10:39am CT, Redox became aware of an issue in which logs are delayed.

What this means: you may experience a delay before receiving traffic from Redox. However, please be aware that the actual processing of logs is unaffected; message flow is still occurring, albeit at a slower pace. We are actively looking into this issue and will have a fix available as soon as possible.

If you are concerned that your logs have been impacted or have any additional questions, please reach out to support@redoxengine.com

Latest Redox Engine outages

Message Visibility and Customer Alerting Issue - about 1 month ago
Message processing capacity reduced. Delays are expected. - 3 months ago
Alert emails paused - 3 months ago
Logs observability is delayed, some processing impacted - 4 months ago
Increased latency for traffic processing - 4 months ago

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