Outage in Redtail

Redtail Hosted Email Services | SMTP Routing Change

Resolved Minor
July 19, 2024 - Started 9 months ago - Lasted about 15 hours
Official incident page

Need to monitor Redtail outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Redtail, and never miss an outage again.
Start Free Trial

Outage Details

Our Engineers have been working to upgrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated SMTP routing via DNS to our new MTAs and Load Balancer. We are proactively monitoring the changes at this time to detect and remediate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues sending mail, please try flushing dns, restart your modem/router, and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance. Thank you for your patience and understanding as we work to make these infrastructure improvements.
Components affected
Redtail Webmail
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/19/2024 05:57PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 07/19/2024 02:33AM

Our Engineers have been working to upgrade Redtail's Email Services infrastructure over the last few months. As part of these efforts, we have updated SMTP routing via DNS to our new MTAs and Load Balancer. We are proactively monitoring the changes at this time to detect and remediate any negative impacts. We are posting an incident to alert you that there have been some changes. If you have issues sending mail, please try flushing dns, restart your modem/router, and/or restart your offline mail clients (i.e. Outlook, AppleMail, etc). If these steps do not resolve your access issues, please contact our support team for assistance. Thank you for your patience and understanding as we work to make these infrastructure improvements.

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3964 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook