Outage in Redtail
Black Diamond Account Data Sync Delays in Redtail CRM
Resolved MinorIncident Report
We are currently investigating an issue affecting the integration between Black Diamond and Redtail CRM. As a result, account data from Black Diamond may not be updating as expected, causing account balances and related information in Redtail CRM to appear outdated or incomplete.
This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM.
Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/01/2026 06:34PM
This incident has been resolved.
MONITORING
16 days ago - at 07/01/2026 04:47PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
16 days ago - at 07/01/2026 04:16PM
We are currently investigating an issue affecting the integration between Black Diamond and Redtail CRM. As a result, account data from Black Diamond may not be updating as expected, causing account balances and related information in Redtail CRM to appear outdated or incomplete.
This issue may affect multiple firms that use the Black Diamond account feed, including Black Diamond and Triad Advisors. Users may experience delayed account updates, which could impact account balances, reporting, and related workflows within Redtail CRM.
Our teams are actively working to restore normal processing and validate data synchronization. We will provide additional updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
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