Outage in Reflektion, Inc

Production Services Affected by Issues with Underlying Service Provider (AWS)

Resolved Major
June 13, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are monitoring the issue and are in touch with the team in AWS. Latest updates can be found here: https://health.aws.amazon.com/health/status
Components affected
Reflektion, Inc Production API Reflektion, Inc Production Customer Engagement Console Reflektion, Inc Production Recommendations Reflektion, Inc Production Search
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 06/13/2023 10:31PM

This incident has been resolved.

MONITORING about 2 years ago - at 06/13/2023 09:34PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 06/13/2023 08:47PM

AWS is working on a fix and we see most services are recovering. We are actively monitoring the status.

IDENTIFIED about 2 years ago - at 06/13/2023 07:21PM

We are monitoring the issue and are in touch with the team in AWS. Latest updates can be found here: https://health.aws.amazon.com/health/status

Latest Reflektion, Inc outages

Runtime JS services Affected - almost 2 years ago
Experiencing high error rates in API/RCD/Search - over 3 years ago
Elevated error rates in recommendation services and API - over 3 years ago
Analytics section on Production Customer Engagement Console is not functional - almost 4 years ago
Event Processing is running behind - almost 4 years ago

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