Outage in Reflektion, Inc
Event Processing is running behind
Resolved MinorIncident Report
Recently Viewed/ Recently Ordered/ Recently Added To Cart widgets and event monitor will not work for a few more hours. This is because our job for event processing was a bit slow and now is catching up on past events. Things should be back up in about 3 hours, by July 29, 2021, 2 AM PDT.
No production SLA is impacted on Search, Recommendations, API, Email or beacon. CEC is functioning like normal. Our Production Analytics will not be impacted since when the jobs finish, the analytics will be caught up and accurate.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 07/29/2021 08:47AM
This incident has been resolved.
MONITORING
about 4 years ago - at 07/29/2021 08:46AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 4 years ago - at 07/29/2021 06:41AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 4 years ago - at 07/29/2021 06:41AM
Recently Viewed/ Recently Ordered/ Recently Added To Cart widgets and event monitor will not work for a few more hours. This is because our job for event processing was a bit slow and now is catching up on past events. Things should be back up in about 3 hours, by July 29, 2021, 2 AM PDT.
No production SLA is impacted on Search, Recommendations, API, Email or beacon. CEC is functioning like normal. Our Production Analytics will not be impacted since when the jobs finish, the analytics will be caught up and accurate.
Latest Reflektion, Inc outages
Runtime JS services Affected - about 2 years ago
Experiencing high error rates in API/RCD/Search - over 3 years ago
Elevated error rates in recommendation services and API - almost 4 years ago
Analytics section on Production Customer Engagement Console is not functional - about 4 years ago
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