Outage in Reflektion, Inc

Event Processing is running behind

Resolved Minor
July 29, 2021 - Started almost 4 years ago - Lasted 8 months
Official incident page

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Outage Details

Recently Viewed/ Recently Ordered/ Recently Added To Cart widgets and event monitor will not work for a few more hours. This is because our job for event processing was a bit slow and now is catching up on past events. Things should be back up in about 3 hours, by July 29, 2021, 2 AM PDT. No production SLA is impacted on Search, Recommendations, API, Email or beacon. CEC is functioning like normal. Our Production Analytics will not be impacted since when the jobs finish, the analytics will be caught up and accurate.
Latest Updates ( sorted recent to last )
RESOLVED almost 4 years ago - at 07/29/2021 08:47AM

This incident has been resolved.

MONITORING almost 4 years ago - at 07/29/2021 08:46AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 4 years ago - at 07/29/2021 06:41AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 4 years ago - at 07/29/2021 06:41AM

Recently Viewed/ Recently Ordered/ Recently Added To Cart widgets and event monitor will not work for a few more hours. This is because our job for event processing was a bit slow and now is catching up on past events. Things should be back up in about 3 hours, by July 29, 2021, 2 AM PDT.

No production SLA is impacted on Search, Recommendations, API, Email or beacon. CEC is functioning like normal. Our Production Analytics will not be impacted since when the jobs finish, the analytics will be caught up and accurate.

Latest Reflektion, Inc outages

Runtime JS services Affected - over 1 year ago
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Experiencing high error rates in API/RCD/Search - about 3 years ago
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