Outage in Reflektion, Inc

Analytics section on Production Customer Engagement Console is not functional

Resolved Minor
August 18, 2021 - Started about 4 years ago - Lasted 7 months
Official incident page

Incident Report

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/
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Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 08/19/2021 12:03AM

This incident has been resolved.

MONITORING about 4 years ago - at 08/18/2021 10:23PM

CEC services are back to normal. We are continuously monitoring.

MONITORING about 4 years ago - at 08/18/2021 09:50PM

Snowflake has issued a fix to their issue. We are currently monitoring the affect services.

IDENTIFIED about 4 years ago - at 08/18/2021 06:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 4 years ago - at 08/18/2021 06:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 4 years ago - at 08/18/2021 06:53PM

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/

Latest Reflektion, Inc outages

Runtime JS services Affected - about 2 years ago
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Experiencing high error rates in API/RCD/Search - over 3 years ago
Elevated error rates in recommendation services and API - almost 4 years ago
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