Outage in Remind

Text service disruption with AT&T and T-Mobile

Resolved Major
April 21, 2023 - Started over 2 years ago - Lasted 7 days
Official incident page

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Outage Details

Remind text messages are currently not being delivered to recipients with AT&T or T-Mobile phone service. We have identified the issue and are working to resolve this as quickly as possible. There is no disruption to message delivery via our mobile apps, web, or email. Voice calls are not impacted. Our apologies!
Components affected
Remind Text Messages (SMS)
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/28/2023 06:51PM

We have monitored the delivery of SMS messages for Remind users all week and experience no further issues. Please note that delivery summaries for messages sent during the incident may be incorrect.

Thank you for your patience as we resolve this issue.

MONITORING over 2 years ago - at 04/22/2023 09:27PM

We have restored the delivery of SMS messages for Remind users. Messages will not be automatically resent. If you had any failed messages, please resend your message to the intended recipients.

Thank you for your patience as we worked to resolve this issue.

IDENTIFIED over 2 years ago - at 04/22/2023 04:51PM

Most new messages to Remind users will be able to receive SMS from the Remind platform. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities.

Thank you for your patience while we find a path to resolution.

IDENTIFIED over 2 years ago - at 04/22/2023 02:21PM

Some Remind users with T-Mobile service will be able to receive SMS from the Remind platform as of last night. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities.

Thank you for your patience while we find a path to resolution.

IDENTIFIED over 2 years ago - at 04/22/2023 03:09AM

Our team continues to work with our SMS service providers to restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution.

IDENTIFIED over 2 years ago - at 04/21/2023 07:21PM

Remind text messages are currently not being delivered to recipients with AT&T or T-Mobile phone service. We have identified the issue and are working to resolve this as quickly as possible. There is no disruption to message delivery via our mobile apps, web, or email. Voice calls are not impacted. Our apologies!

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