Outage in Remind

Degraded Platform Performance

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue generating SFTP credentials. This will affect folks who are attempting to configure rostering or auto-messaging. Existing credentials and configurations that are already set up will continue to work just fine. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!
Components affected
Remind Website

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 09:16PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 06/13/2023 07:30PM

We are currently experiencing an issue generating SFTP credentials. This will affect folks who are attempting to configure rostering or auto-messaging. Existing credentials and configurations that are already set up will continue to work just fine.

This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!

Latest Remind outages

Users are encountering issues with accessing or using Remind web & mobile apps - about 1 month ago
Errors with Translations - 5 months ago
Remind Message Delivery Errors - 6 months ago
Remind Errors - 6 months ago
Delayed | Text Message Deliveries - AT&T - 7 months ago

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