Outage in Remind

Degraded Performance | People List

Resolved Minor
August 07, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available. We'll continue to update this page as data updates are available.
Components affected
Remind Website

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/08/2023 03:03AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/08/2023 12:36AM

Our engineers implemented the fix for the delay in new users being available to your People List. We're monitoring this to completion as we process the backlog of People List updates for your organizations.

We'll update here once more when the backlog is clear. Thanks for your patience!

IDENTIFIED about 2 years ago - at 08/08/2023 12:33AM

Our engineers have identified the root cause of the People List not getting updated when new users are added. The team is working to resolve and release a fix for the delay.

We'll continue to update this page as data updates are available.

INVESTIGATING about 2 years ago - at 08/08/2023 12:29AM

We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available.

We'll continue to update this page as data updates are available.

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