Outage in ReproConnect

Email delays with file transfer notifications

Resolved Minor
December 16, 2022 - Started almost 3 years ago - Lasted about 11 hours

Incident Report

We are seeing significant numbers of emails now getting delivered. The delay is not fully resolved just yet, but real progress is being made with the email provider. We understand it's been frustrating for those of you that rely on email notifications for your print orders, and we're working hard to see this fully resolved.
Components affected
ReproConnect Email delivery

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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 12/16/2022 10:34PM

We are seeing significant numbers of emails now getting delivered. The delay is not fully resolved just yet, but real progress is being made with the email provider.

We understand it's been frustrating for those of you that rely on email notifications for your print orders, and we're working hard to see this fully resolved.

IDENTIFIED almost 3 years ago - at 12/16/2022 07:51PM

Apologies, we spoke too soon. Our email provider indicated it was resolved, but we're back to delays again.

In addition to resolving this issue, we are working to get alerts built right into your Control Center when there are system issues like this, to keep your team better informed.

MONITORING almost 3 years ago - at 12/16/2022 07:07PM

The email delay has been mostly resolved. Notification emails are flowing right now, you should receive all delayed emails from the past hour or so. We'll monitor things until we're sure there are no further issues.

IDENTIFIED almost 3 years ago - at 12/16/2022 05:56PM

The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved.

In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can [turn on desktop notifications to get instant alerts](https://updates.reproconnect.com/en/desktop-notifications) when a transfer is received.

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