Outage in ReproConnect

Email delays with file transfer notifications

Resolved Minor

February 07, 2023 - Started almost 3 years ago - Lasted about 1 hour

Incident Report

The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved. In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received. https://updates.reproconnect.com/en/desktop-notifications

Components affected

ReproConnect Email delivery

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Latest Updates ( sorted recent to last )

IDENTIFIED almost 3 years ago - at 02/07/2023 08:22PM

The email delivery provider that handles all the notifications for file transfers is currently experiencing delays. They are working on the issue, and we will update here when it is resolved.

In the meantime, make sure to keep an eye on the "Transfers" screen in your Control Center. You can turn on desktop notifications to get instant alerts when a transfer is received.

https://updates.reproconnect.com/en/desktop-notifications

Latest ReproConnect outages

Sporadic email delivery failures - 6 months ago

AWS issue impacting FileRocket transfers - over 1 year ago

Intermittent errors in the Control Center - over 1 year ago

Email delays with transfer notifications - over 1 year ago

FileRocket outage - about 2 years ago

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