Outage in Reputation
Site unavailable
Resolved Minor
January 13, 2020 - Started about 6 years ago
Official incident page
Official incident page
Incident Report
On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue.
We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 years ago - at 01/13/2020 10:03PM
All functionality has been restored
MONITORING
about 6 years ago - at 01/13/2020 10:00PM
Database recovery in progress.
IDENTIFIED
about 6 years ago - at 01/13/2020 09:30PM
Database recovery in progress.
IDENTIFIED
about 6 years ago - at 01/13/2020 09:05PM
Database recovery in progress.
IDENTIFIED
about 6 years ago - at 01/13/2020 09:04PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 6 years ago - at 01/13/2020 08:34PM
Database recover still in progress.
IDENTIFIED
about 6 years ago - at 01/13/2020 08:09PM
Database recovery still in progress.
IDENTIFIED
about 6 years ago - at 01/13/2020 07:33PM
Database recovery is still in progress. We have achieved partial recovery and some functionality may be available for most customers. Customers may experience slower than usual response time. We anticipate full recovery within two hours.
INVESTIGATING
about 6 years ago - at 01/13/2020 06:23PM
Our engineering team continues to work to resolve the issues and bring the site up.
INVESTIGATING
about 6 years ago - at 01/13/2020 05:29PM
Site interruption is related to our MongoDB instance. Currently on call with MongoDB priority support.
INVESTIGATING
about 6 years ago - at 01/13/2020 05:27PM
On Monday, January 13, 2020, 9:25 AM Pacific Time, Reputation.com determined an issue preventing some users from using the site. This issue impacts users located in North America. We are currently investigating the issue.
We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.
Latest Reputation outages
Problems experienced after database restore - about 6 years ago
Surveys and Reviews interruption of service - about 6 years ago
Platform intermittently unavailable - about 6 years ago
Production Outage - about 6 years ago
Survey Product Outage - over 6 years ago
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