Outage in Reputation

Surveys and Reviews interruption of service

Resolved Minor

January 12, 2020 - Started about 6 years ago
Official incident page

Incident Report

On Sunday, January 12, 2020, 6:58 AM Pacific Time, Reputation.com determined an issue preventing some users from using Surveys and Reviews. This issue impacts users located in North America. We are currently investigating the issue. We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Need to monitor Reputation outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 6 years ago - at 01/12/2020 11:31PM

Full functionality has been restored.

IDENTIFIED about 6 years ago - at 01/12/2020 09:59PM

Database recovery in progress

IDENTIFIED about 6 years ago - at 01/12/2020 08:44PM

Continuing to recover databases

IDENTIFIED about 6 years ago - at 01/12/2020 08:17PM

Our databases continue to recover.

IDENTIFIED about 6 years ago - at 01/12/2020 07:48PM

Database recovery is still in progress

INVESTIGATING about 6 years ago - at 01/12/2020 07:47PM

We are continuing to investigate this issue.

INVESTIGATING about 6 years ago - at 01/12/2020 07:19PM

We are in process of recovering the database.

INVESTIGATING about 6 years ago - at 01/12/2020 05:18PM

On Sunday, January 12, 2020, 6:58 AM Pacific Time, Reputation.com determined an issue preventing some users from using Surveys and Reviews. This issue impacts users located in North America. We are currently investigating the issue.

We apologize for this inconvenience and thank you for your patience as our engineering and operations teams work to address the issue as quickly as possible. We will update this page with the latest information as it becomes available.

Latest Reputation outages

Site unavailable - about 6 years ago

Problems experienced after database restore - about 6 years ago

Platform intermittently unavailable - about 6 years ago

Production Outage - about 6 years ago

Survey Product Outage - over 6 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook