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Outage in Resideo

FA App

Resolved Minor
May 18, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/19/2026 12:30AM

All systems are operational.

IDENTIFIED 3 days ago - at 05/19/2026 12:07AM

We are seeing recovery on the First Alert Application. Some users may still experience issues seeing their devices in the App. Our team is actively working to restore full functionality and we will continue to provide updates until fully resolved.

INVESTIGATING 3 days ago - at 05/18/2026 09:32PM

We are aware some of our customers are experiencing issues with our First Alert application. Devices can still be controlled locally, but may not be visible in the app. We apologize for any inconvenience this may cause.

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