Outage in Retail Zipline

High Latency and Errors

Resolved Minor
June 26, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.
Components affected
Retail Zipline GraphQL API Retail Zipline Insights Retail Zipline Core Platform Retail Zipline Login/SSO Retail Zipline Search Retail Zipline Publishing Retail Zipline Notifications Retail Zipline Files
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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/26/2023 06:01PM

The delays with Resource Library have been alleviated, and all systems are functioning as expected

INVESTIGATING over 2 years ago - at 06/26/2023 03:53PM

We are continuing to investigate the issue.
Resource library has been disabled temporarily for some customers in order to troubleshoot the incident further.

INVESTIGATING over 2 years ago - at 06/26/2023 03:13PM

Zipline is currently investigating an issue with the application resulting in high latency and errors seen throughout the application. Symptoms would include slow response times and page loads within the application as well as timeout errors.

Latest Retail Zipline outages

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Upstream incident affecting Zippy Availability - 10 months ago
Intermittent Connection Errors in the European Environment - about 1 year ago

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