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Outage in Retell AI

KB Retrieval and QA Failure

Resolved Minor
April 13, 2026 - Started 2 days ago - Lasted 44 minutes
Official incident page

Incident Report

The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 04/14/2026 12:15AM

This incident has been resolved.

MONITORING 2 days ago - at 04/13/2026 11:47PM

The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

Latest Retell AI outages

Batch calls not sent - about 1 month ago
ASR configuration bug - 4 months ago

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