Outage in Retell AI
Inbound calling not connecting
Resolved MajorIncident Report
We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
Components affected
Retell AI Phone CallTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/29/2026 03:42PM
This incident has been resolved.
IDENTIFIED
9 days ago - at 07/29/2026 03:35PM
The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.
INVESTIGATING
9 days ago - at 07/29/2026 03:26PM
We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.
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