Outage in Retention Science

Intermittent 502 errors for email clicks

Resolved Minor
June 02, 2021 - Started over 4 years ago - Lasted 10 months
Official incident page

Incident Report

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.

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Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 06/02/2021 06:51PM

This incident has now been resolved.

IDENTIFIED over 4 years ago - at 06/02/2021 05:27PM

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted.

Our team is pushing an update shortly.

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