Outage in Retention Science

Intermittent 502 errors for email clicks

Resolved Minor
June 02, 2021 - Started over 3 years ago - Lasted 10 months
Official incident page

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Outage Details

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted. Our team is pushing an update shortly.
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 06/02/2021 06:51PM

This incident has now been resolved.

IDENTIFIED over 3 years ago - at 06/02/2021 05:27PM

We have identified an intermittent issue caused by our click tracking service resulting in some click throughs erroring out and some clicks not properly getting tracked. Sends are NOT impacted.

Our team is pushing an update shortly.

Latest Retention Science outages

Database server out of temporary disk space causing certain sites' recommendations to fail - 8 months ago
Slowness navigating the website, delays sending emails.. - 11 months ago
AWS Outage - about 3 years ago
Click/Open Data Missing in AI Stats - over 3 years ago
Delayed sends for emails with greater than 5k recipients - about 4 years ago

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