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We are continuing to work on a fix for the Shopify import issue. We are working on early versions of the new API calls that were migrated from REST endpoints to GraphQL endpoints, and things seem to be going well so far. It will take some time to finish replacing all endpoints, fix the automated tests, and do thorough manual testing.
Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will update the status page with more info when it is available. In the meantime, manually exporting users from Shopify to a file and importing into accounts is the most viable workaround. For manual imports, please see: https://help.retentionscience.com/hc/en-us/articles/115008016767-How-to-upload-lists
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