Is Retention Science Down? Check current status

Check if Retention Science is down, official outages, user-reported issues, and outages map.

Current Retention Science status

Retention Science is having a major outage

Updated from Retention Science official status page a few minutes ago

Shopify Imports - Service Stopped

started 10 days ago
Due to changes in the Shopify API we are unable to import data with the Retention Science/Ecommerce Pro application created for Shopify customers. We are actively working on a solution and will upd...
Check details & latest updates

Retention Science not working for you?

Retention Science service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Retention Science Outage Map

View Retention Science Reports Map

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Retention Science recent outages and downtime history

IsDown has tracked 40 incidents since started monitoring Retention Science status in January 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Retention Science outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Apr 19, 2024
11:20 PM CEST
Major
Database server out of temporary disk space causing certain sites' recommendations to fail
We are currently investigating, but it seems one of our databases has run out of temporary disk s...
3 days
Feb 01, 2024
06:50 PM CET
Minor
Slowness navigating the website, delays sending emails..
We are currently investigating this issue for immediate repair
about 3 hours
Dec 07, 2021
06:55 PM CET
Minor
AWS Outage
There is a widespread AWS outage affecting several components of Cortex. There may be issues load...
4 months
Jun 07, 2021
06:42 PM CEST
Minor
Click/Open Data Missing in AI Stats
Campaign performance metrics are temporarily missing for some accounts - our team is aware of the...
10 months
Jun 02, 2021
07:27 PM CEST
Minor
Intermittent 502 errors for email clicks
We have identified an intermittent issue caused by our click tracking service resulting in some c...
10 months
Dec 18, 2020
08:27 PM CET
Minor
Delayed sends for emails with greater than 5k recipients
We are experiencing an issue that is preventing emails from going out for list sizes greater than...
over 1 year
Nov 25, 2020
11:27 PM CET
Minor
Analytics and JavaScript delays
Although there is no longer an issue with emails sending, the outage with our infrastructure prov...
over 1 year
Nov 25, 2020
06:25 PM CET
Minor
Analytics and Cortex Delays
We have identified an issue with our infrastructure provider since approximately 5:30AM PST that ...
over 1 year
Nov 02, 2020
06:51 PM CET
Minor
File Manager returns error when adding or updating an image
When attempting to add or update an image in the template builder tool, the user is brought to th...
over 1 year
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Looking to track Retention Science outages?

  • Monitor external dependencies in one status page
  • Track status changes in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Retention Science status

See what users are saying about Retention Science issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

No comments yet

Retention Science components or services current status

Component Status
Data Imports Service MAJOR
Campaign Reporting and Analytics API OK
Cortex Application (Main Dashboard) OK
Events and Tracking API OK
Filtering and Segmentation Service OK
Recommendations API OK
Reporting OK
Smart Blast / Promo Blast Sends API OK
SMS OK
Support OK
Template Tools OK
Transactional Sends API OK
Users API OK
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Retention Science is a customer retention platform offering analytics, campaign management, and communication tools for personalized email, SMS, and transactional messaging.

Monitoring Retention Science since January 2022

Tracking 13 Retention Science services and regions

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1 incident in 2025

How to monitor the status of Retention Science and all your dependencies?

IsDown is a status page aggregator that monitors if Retention Science and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Retention Science, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Retention Science?

IsDown monitors Retention Science health in almost real-time

Every few minutes we go to the status page of Retention Science (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Retention Science's 13 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Retention Science, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Retention Science and other services.

One status page to monitor all your external dependencies

What you get when monitoring Retention Science with IsDown

Track Retention Science incidents and downtimes by severity

IsDown checks Retention Science official status page for major/minor outages or downtimes. A major outage is when Retention Science experiences a critical issue that severely affects one or more services/regions. A minor incident is when Retention Science experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Retention Science outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Retention Science

Retention Science and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Retention Science outages and downtimes

IsDown collects all information from the outages published in Retention Science status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Retention Science maintenance events

Retention Science publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Retention Science outages that impact your business

IsDown monitors Retention Science and all their 13 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Retention Science but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Retention Science and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Retention Science and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Retention Science or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Retention Science and other services.

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Get notified imediatelly when there's an issue with Retention Science or other services

Send outage information from Retention Science and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Retention Science and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Retention Science and other services to your tools

Share Retention Science status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Retention Science down?'

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Share Retention Science status in your status page

Retention Science Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Retention Science outages, IsDown monitors Retention Science's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Retention Science status page monitoring with real-time incident details.
Monitor 4,522+ services including Retention Science in a single dashboard.
Instant Retention Science outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Retention Science official status and user-reported issues.
Maintenance feed for Retention Science
Granular alerts filtering by Retention Science components and regions.
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Frequently Asked Questions

Is Retention Science down today?

Retention Science is down. You can check Retention Science status and incident details on the top of the page. IsDown continuously monitors Retention Science official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Retention Science status?

Retention Science seems to be having problems. You can check Retention Science status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Retention Science outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Retention Science down today or just slow?

Yes, Retention Science might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Retention Science outages detected?

IsDown monitors the Retention Science official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Retention Science having an outage right now?

Retention Science last outage was on October 17, 2025 with the title "Shopify Imports - Service Stopped"

How to check if Retention Science is down?

Why use IsDown to monitor Retention Science instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Retention Science and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Retention Science?

IsDown and DownDetector help users determine if Retention Science is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Retention Science's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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