Outage in Retention Science
File Manager returns error when adding or updating an image
Resolved MinorIncident Report
When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed.
This does not affect email sends or reporting - only the ability to upload images when creating templates.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 5 years ago - at 11/02/2020 07:23PM
This incident has been resolved
IDENTIFIED
almost 5 years ago - at 11/02/2020 05:51PM
When attempting to add or update an image in the template builder tool, the user is brought to the File Manager portion of the builder which throws an error. Attempting to retry results in the same error message being displayed.
This does not affect email sends or reporting - only the ability to upload images when creating templates.
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