Outage in Retention Science

Analytics and Cortex Delays

Resolved Minor
November 25, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 11/25/2020 08:10PM

This incident has been resolved.

IDENTIFIED about 5 years ago - at 11/25/2020 05:25PM

We have identified an issue with our infrastructure provider since approximately 5:30AM PST that is causing delays in analytics and causing a subset of sends to experience delays. We are carefully monitoring and scaling to address the immediate issue.

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