Outage in Rethink BH
VB-MAPP Issues
Minor
October 22, 2025 - Started about 14 hours ago
Official incident page
Official incident page
Incident Report
The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved.
Two issues currently exist relating to the VB-MAPP Assessment within Rethink.
1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client
2. The questions under the EESA area of the assessment are not appearing
Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 11 hours ago - at 10/22/2025 04:44PM
The issue where the questions were not appearing within the EESA area of the VB-MAPP assessment has now been resolved. We are continuing to work with VB-MAPP regarding the assignment of new assessments.
INVESTIGATING
about 14 hours ago - at 10/22/2025 02:05PM
The issue from yesterday (10/21) where users received a "There was an error performing your action. Please contact your account administrator if the issue persists." message when opening an existing VB-MAPP assessment remains resolved.
Two issues currently exist relating to the VB-MAPP Assessment within Rethink.
1. The message "There was an error performing your action. Please contact your account administrator if the issue persists." appears when attempting to assign a new VB-MAPP assessment to a client
2. The questions under the EESA area of the assessment are not appearing
Our Development Team is looking into these issues and working on resolving them as quickly as possible. We will continue to post updates here.
Latest Rethink BH outages
Users unable to access VB-MAPP Assessments - 1 day ago
Site Slowness - about 1 month ago
Rethink Web App not loading or loading slowly - about 1 month ago
Users unable to submit session notes via the website - about 2 months ago
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