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Outage in Retool

Elevated API error rate

Resolved Minor
May 15, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue with elevated error rates on our backend API, possibly data cache related.
Components affected
Retool Infrastructure

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 05/15/2023 05:29PM

This incident has been resolved.

MONITORING almost 3 years ago - at 05/15/2023 02:50PM

We have addressed an issue with our data cache and our monitors have returned to normal. Workflows runs were delayed and possibly failed if there were multiple scheduled runs of the same workflow between ~13:30 UTC and ~14:30 UTC.

INVESTIGATING almost 3 years ago - at 05/15/2023 02:20PM

We are investigating an issue with elevated error rates on our backend API, possibly data cache related.

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