Outage in Retool

Increased Latency When Accessing Retool From Non-US Regions

Resolved Minor
September 24, 2025 - Started 22 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of users being unable to access Retool from various regions outside of the US.
Components affected
Retool Infrastructure
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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/24/2025 12:57PM

This incident has been resolved.

MONITORING 22 days ago - at 09/24/2025 12:43PM

The reported latency looks to have subsided. We are monitoring for any follow-up issues.

INVESTIGATING 22 days ago - at 09/24/2025 11:34AM

We are currently investigating reports of users being unable to access Retool from various regions outside of the US.

Latest Retool outages

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Investigating slowness and crashing when editing apps - 5 months ago
Retool Mobile App Editor experiencing frontend errors - 6 months ago
Retool Mobile on Android v3.191.0 facing crashes on load - 6 months ago

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