Outage in Retool

Cross-Application Navigation Issue

Resolved Minor

January 13, 2026 - Started 30 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

Components affected

Retool Web Application and APIs

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Latest Updates ( sorted recent to last )

RESOLVED 30 days ago - at 01/13/2026 07:02PM

This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

MONITORING 30 days ago - at 01/13/2026 06:12PM

A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

INVESTIGATING 30 days ago - at 01/13/2026 05:32PM

We are continuing to investigate this issue.

INVESTIGATING 30 days ago - at 01/13/2026 05:32PM

We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

Latest Retool outages

New Retool Organizations cannot provision RetoolDB - 9 days ago

Snowflake Rejecting OAuth Requests With prompt Parameter - about 2 months ago

Source Control Temporarily Impacted (GitHub Users) - 3 months ago

Intermittent access issues affecting Retool Cloud - 3 months ago

Intermittent Increased Latency and Failures for Source Control Deployments on Cloud - 3 months ago

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