Outage in Retool
[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains
Resolved MinorIncident Report
Summary AI Generated
Retool Cloud customers using custom domains experienced failures when attempting to complete OAuth2 Resource Authentication flows for 6.7 hours. Affected users could work around the issue by authenticating through their base .retool.com domain instead. The issue was identified and resolved with a fix implementation.
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 03/25/2026 08:36PM
This incident has been resolved.
IDENTIFIED
7 days ago - at 03/25/2026 05:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 03/25/2026 01:54PM
We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.
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