Retool Cloud experienced a major incident where PostgreSQL and REST API resource queries were intermittently failing, which also prevented users from accessing RetoolDB functionality. The engineering team identified the root cause and implemented a fix, with error rates returning to normal levels. The incident was fully resolved after 2.5 hours of service disruption.
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Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
A fix has been implemented and we are monitoring the results.
We have identified the potential root cause of this issue and are implementing a fix
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
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