Outage in Retool
[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing
Resolved MajorIncident Report
Summary AI Generated
Retool Cloud experienced a major incident where PostgreSQL and REST API resource queries were intermittently failing, which also prevented users from accessing RetoolDB functionality. The engineering team identified the root cause and implemented a fix, with error rates returning to normal levels. The incident was fully resolved after 2.5 hours of service disruption.
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/16/2026 06:17PM
Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.
MONITORING
6 days ago - at 04/16/2026 05:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 04/16/2026 05:01PM
We have identified the potential root cause of this issue and are implementing a fix
INVESTIGATING
6 days ago - at 04/16/2026 03:49PM
We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.
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