Outage in Retool
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Resolved MinorIncident Report
Summary AI Generated
Retool Cloud's Google Sheets integration experienced intermittent failures with "premature close" errors, affecting a subset of users for approximately 6 days. The engineering team identified the root cause, deployed multiple fixes with monitoring phases, and fully resolved the issue on April 27th.
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/27/2026 02:49PM
This incident has been resolved.
MONITORING
20 days ago - at 04/25/2026 12:09AM
We are continuing to monitor for any further issues.
MONITORING
21 days ago - at 04/24/2026 02:36AM
We've deployed another attempted fix and are monitoring the results.
INVESTIGATING
21 days ago - at 04/23/2026 05:00PM
We are still investigating this issue.
MONITORING
22 days ago - at 04/22/2026 10:01PM
We've deployed a fix and are monitoring the results.
IDENTIFIED
22 days ago - at 04/22/2026 05:31PM
We've identified the issue and a fix is being prepared
INVESTIGATING
23 days ago - at 04/21/2026 11:39PM
We are still investigating this issue.
INVESTIGATING
23 days ago - at 04/21/2026 05:16PM
We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
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