Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Retool

Sign-in issues on Retool Mobile

Minor
May 26, 2026 - Started 7 days ago
Official incident page

Incident Report

We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android. Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
Components affected
Retool Web Application and APIs

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
MONITORING 4 days ago - at 05/29/2026 06:55PM

The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results

If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

MONITORING 6 days ago - at 05/28/2026 02:24PM

The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results

If you are unable to log into Retool Mobile, you will have to do the following:
- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

IDENTIFIED 7 days ago - at 05/27/2026 02:51PM

The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following:

- Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache.
- iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).

INVESTIGATING 7 days ago - at 05/26/2026 08:14PM

We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android.
Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook