Outage in Retool

Errors running generic JDBC resource type queries

Resolved Minor

September 01, 2026 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

A Retool incident lasting approximately 3.6 hours caused generic JDBC resource type queries to fail with an LZ4 compression-related error. The issue affected query execution and resource schema loading, while connection tests continued to pass normally. The root cause was identified and the incident was fully resolved.

Some customers are seeing generic JDBC resource type queries fail with an error referencing LZ4 compression. Connection tests still pass, so the error appears only when running a query or loading a resource schema. We have identified the cause and are working on a fix.

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 09/01/2026 07:06PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 09/01/2026 03:31PM

Some customers are seeing generic JDBC resource type queries fail with an error referencing LZ4 compression. Connection tests still pass, so the error appears only when running a query or loading a resource schema.

We have identified the cause and are working on a fix.

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