Outage in Returnflows

GLS Label Generation Issues via Webshipper for Some Accounts

Resolved Minor
June 22, 2025 - Started about 1 month ago - Lasted about 3 hours

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Outage Details

We are currently experiencing problems with certain GLS accounts returning a "Login failed" error. This may affect the ability to generate shipping labels or access tracking information for impacted users. We are investigating the issue in collaboration with GLS and will provide updates as soon as possible.
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 06/22/2025 11:32AM

We are now seeing that the majority of requests are succeeding, and our systems are automatically retrying previously failed label generations. All affected customers have now received their shipping labels.

We will continue to monitor the situation closely.

GLS has confirmed they are aware of the issue and are currently investigating the root cause.

IDENTIFIED about 1 month ago - at 06/22/2025 09:10AM

We are seeing isolated issues affecting a small number of GLS accounts across our platform. Only customers using GLS and generating shipping labels via Webshipper are impacted. The issue results in a "Login failed" error. Webshipper has not yet made a public statement, but we have notified them and are awaiting further information. We will share updates as they become available.

INVESTIGATING about 1 month ago - at 06/22/2025 08:56AM

We are currently experiencing problems with certain GLS accounts returning a "Login failed" error. This may affect the ability to generate shipping labels or access tracking information for impacted users. We are investigating the issue in collaboration with GLS and will provide updates as soon as possible.

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