Outage in Rev.io

Potential Impact on Electronic Order Provisioning and CDR Processing

Resolved Minor
February 24, 2023 - Started almost 2 years ago - Lasted 14 days
Official incident page

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Outage Details

Rev.io is aware of an issue that is impacting electronic order provisioning. The team is working to correct this issue and will provide an update once cause has been found. If you are currently experiencing issues with CDR file processing, please verify that the below IP's have been whitelisted by your providers or owned systems to ensure our services can reach out to retrieve the files. 20.121.212.160/32, 168.62.59.40/32 and 18.205.140.255/32
Components affected
Rev.io Usage Rating
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/10/2023 05:49PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 02/25/2023 01:11PM

At this time, electronic order provisioning is now back online for Verizon. The team is continuing to work with Ziply with the expected ETA on a fix for Monday morning. Thank you for your patience as we work on getting this issue corrected.

IDENTIFIED almost 2 years ago - at 02/24/2023 07:34PM

The team has identified the cause of the issue and is working with our provisioning vendors now to get a correction in. At this time Frontier provisioning is back up and the team is continuing to work with Verizon and Ziply. CDR processing should also be back to full performance for all clients.

INVESTIGATING almost 2 years ago - at 02/24/2023 03:37PM

Rev.io is aware of an issue that is impacting electronic order provisioning. The team is working to correct this issue and will provide an update once cause has been found. If you are currently experiencing issues with CDR file processing, please verify that the below IP's have been whitelisted by your providers or owned systems to ensure our services can reach out to retrieve the files.

20.121.212.160/32, 168.62.59.40/32 and 18.205.140.255/32

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