Outage in Revenera System Dashboard

FlexNet Operations ALM Compliance Endpoints Unavailable in AWS NAM Production, UAT, and PCS

Resolved Major
April 08, 2024 - Started 9 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with the FlexNet Operations ALM compliance endpoints in AWS NAM using flexXXXX.compliance.flexnetoperations.com urls. NOTE: Customers using the organization DNS name e.g. .compliance.flexnetoperations.com urls are not impacted and remains operational. This affects all AWS NAM environments including Production, UAT, and Production Copy Service (PCS). We are actively investigating the cause and are working to restore access. We will update as we have more information available.
Components affected
Revenera System Dashboard FlexNet Operations Cloud Licensing Service AWS North America Revenera System Dashboard FlexNet Operations Cloud Licensing Service UAT AWS North America
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/08/2024 04:44PM

The issue has been identified and resolved. If you encounter any issues when accessing the flexXXXX.compliance.flexnetoperations.com endpoints, please contact Revenera Technical Support for further assistance.

INVESTIGATING 9 months ago - at 04/08/2024 04:13PM

We are currently experiencing issues with the FlexNet Operations ALM compliance endpoints in AWS NAM using flexXXXX.compliance.flexnetoperations.com urls.

NOTE: Customers using the organization DNS name e.g. .compliance.flexnetoperations.com urls are not impacted and remains operational.

This affects all AWS NAM environments including Production, UAT, and Production Copy Service (PCS). We are actively investigating the cause and are working to restore access. We will update as we have more information available.

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