Outage in RevenueCat

Potential error spikes with database patch

Resolved Minor
January 10, 2025 - Started 26 days ago - Lasted 1 day
Official incident page

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Outage Details

We may still be experiencing some potential error spikes with the database maintenance patch that we had just performed. We're keeping to monitor and aim to resolve this fully.
Components affected
RevenueCat API Uptime
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/11/2025 11:16AM

The issue has been resolved, and as a result, we were able to reenable the database operations that were temporarily disabled. The root cause was identified as a corrupted index, which caused database restarts when autovacuum was triggered. The corrupted index was rebuilt, resolving the issue and restoring autovacuum functionality.
We are still awaiting feedback from our cloud provider regarding the cause of the index corruption and will continue to monitor the situation. Thank you for your patience and understanding throughout this incident.

MONITORING 25 days ago - at 01/10/2025 09:55PM

The service remains stable and fully operational, but the situation has not changed. We are still awaiting a response from our cloud provider. At the same time, we are investigating ways to safely reenable the database operations that were temporarily disabled to mitigate the issue. Thank you for your patience as we work towards a resolution.

MONITORING 26 days ago - at 01/10/2025 01:44PM

The service remains stable, and we have taken additional measures to mitigate the issue, including adjustments to database operations that were impacting performance. We are continuing to work closely with our cloud infrastructure provider to address the root cause, which is not yet fully resolved.

MONITORING 26 days ago - at 01/10/2025 11:26AM

The service remains stable, but we are continuing to monitor the situation and we are working with our cloud infrastructure provider for a long term solution.

MONITORING 26 days ago - at 01/10/2025 09:00AM

We may still be experiencing some potential error spikes with the database maintenance patch that we had just performed. We're keeping to monitor and aim to resolve this fully.

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