Outage in RevenueCat

Investigating issues with test mode in new Stripe accounts

Resolved Minor
May 06, 2025 - Started 1 day ago - Lasted about 9 hours
Official incident page

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Outage Details

We're getting reports from customers that test mode is not available for new Stripe accounts. We're investigating workarounds. You can still connect production Stripe accounts to RevenueCat. Both Web Billing and Stripe Billing are affected only for sandbox purchases on new Stripe accounts. If you are affected, reach out to RevenueCat Support at support@revenuecat.com.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/07/2025 03:53AM

Test mode isn’t available on new Stripe accounts that haven’t verified their business details.

This means you won’t be able to connect unverified Stripe sandbox accounts to RevenueCat. Older test accounts or accounts that are already verified aren’t affected.

To restore access to test mode, verify your business details in Stripe. We’re working on updates to support Stripe’s new sandbox behavior. These will be available soon.

INVESTIGATING 1 day ago - at 05/06/2025 06:40PM

We're getting reports from customers that test mode is not available for new Stripe accounts. We're investigating workarounds. You can still connect production Stripe accounts to RevenueCat.

Both Web Billing and Stripe Billing are affected only for sandbox purchases on new Stripe accounts. If you are affected, reach out to RevenueCat Support at support@revenuecat.com.

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