Outage in RevenueCat
Some users unable to login via single-sign-on (SSO)
Resolved MajorIncident Report
Summary AI Generated
For approximately 1.6 hours, RevenueCat's dashboard experienced degraded SSO performance caused by their third-party SSO provider, preventing some users with SSO-configured organizations from signing in or maintaining active sessions. Core RevenueCat functionality — including SDKs, purchases, subscriptions, APIs, and analytics — remained fully unaffected throughout. The SSO provider identified and fixed the root cause, with the incident fully resolved after a monitored recovery period.
SSO sign-ins and sessions are experiencing degraded performance
Customers using Single Sign-On may have difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted.
This issue only affects organizations with SSO configured. RevenueCat SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports are unaffected.
The issue is caused by degraded performance from our SSO provider. We are monitoring the situation and will provide another update as soon as we have more information.
No action is required from customers at this time.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/16/2026 10:47AM
This incident has been resolved.
MONITORING
2 days ago - at 07/16/2026 10:29AM
Our SSO provider has identified the cause of the elevated error rates and implemented a fix. We are seeing sign-in and session errors decrease as the service recovers.
Some customers using Single Sign-On may still experience intermittent difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted. This issue remains limited to organizations with SSO configured.
We are continuing to monitor the recovery and will provide another update once the issue is fully resolved.
No action is required from customers.
INVESTIGATING
2 days ago - at 07/16/2026 09:13AM
SSO sign-ins and sessions are experiencing degraded performance
Customers using Single Sign-On may have difficulty signing in to the RevenueCat dashboard or may have their existing sessions interrupted.
This issue only affects organizations with SSO configured. RevenueCat SDKs, purchases, subscriptions, entitlements, APIs, analytics, and data exports are unaffected.
The issue is caused by degraded performance from our SSO provider. We are monitoring the situation and will provide another update as soon as we have more information.
No action is required from customers at this time.
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